Shop PROM Collection - Shipping US & Canada Wide!

FAQ

Do pampas and palms need water?

Good news - our collection is super low maintenance. No water needed!

How do I care for my pampas?

After unwrapping your pampas, you'll want to fluff them to their fullest. Start by giving them a gentle shake for about 20 seconds or use a hairdryer on low. Shedding is totally normal, so we recommend doing it outside. An indoor option is to roll the plumes in the palm of your hand. After your plumes are fluffy, spray lightly with unscented hairspray to prevent future shedding and to preserve the plume's beautiful shape. Style in a vase and admire their natural beauty. Our natural products are best kept out of direct sunlight. No watering, no worrying.

How do I care for my palms?

Keep palms out of direct sunlight and they will last for years.

Are your pampas and palms dried?

Yes, we have curated a collection of our favorite natural dried decor pieces.

Are your products natural?

All of our pampas and palms are natural and dried; some of our selections have added color. 

Do you do custom orders?

Of course! Are you planning a wedding, party, baby shower, bachelorette, or just interested in a custom order? We'd love to put together the perfect bundle just for you! Email us at: pampasandpalms@gmail.com 

Do you create installations?

Absolutely. We'd love to create the installation of your dreams. Connect with us at: pampasandpalms@gmail.com.

Where do you ship to?

We currently ship to the US and Canada.

How much is shipping?

We offer $10 (USD) flat rate shipping for US orders. Oversized items will NOT ship to the USA. Oversized items include TRIGO, MANZANITA, and NEWPORT PALMS. Tracking included.

We offer $10 (USD) flat rate shipping in Canada for general products. An extra shipping fee applies for oversized items. Oversized items include TRIGO, MANZANITA, and NEWPORT palms. Tracking included.

What is your shipping and processing time?

Your order will be processed and shipped out within 2 weeks. We always want to be fully transparent with our customers and due to COVID-19, shipping has been slightly delayed with all providers. Carriers have seen a surge in orders which has resulted in longer delivery times. We truly appreciate your understanding!

What is your return policy?

All sales are final. No returns or exchanges. We trust you'll love our pretty products!

What about customs and duties?

Canadian orders ship from Canada and will not pay duties or customs fees.